Laptop Blue Screen - Blue Screen of Death
Incident Description:
The users laptop presents with a bluescreen and error message.
Blue Screen of Death (BSOD) also known as a Stop Error is displayed on the Windows system after a system crash when your operating system reaches a threshold where it can no longer function safely. The stop error gets its name as the blue screen error because the alert message is displayed on a blue screen with the sad emoticon and a QR code which suggests few possible fixes.
A BSOD usually occurs because of several reasons like corrupted Windows registries, bad drivers, misconfigured device drivers, corrupted files, outdated driver, memory issues and system hardware issues. Once you come across BSOD, your system will require you to reboot to continue to operate. However, before the reboot, it is recommended that the users make a note of the error message and error code.
Resolution:
The BSOD error is mostly displayed when your system is unable to recover the kernel-level error. The error message usually displays the driver data associated with the error and other information about the issue, and their possible fixes. Also when your system crashes with BSOD error, the system creates minidump files and all the memory data with the error details is dumped to a hard drive for future debugging. There are many ways in which you can read the minidump files for troubleshooting. But the easiest way is using a free and handy utility called BlueScreenView that allows users to easily read the error report for troubleshooting.
BlueScreenView is a user-oriented utility that automatically scans all the minidump files which were created after the BSOD crash into a single table. For every crash occurrence, BlueScreenView gives details about the driver that was loaded during the crash, and other crash information in order to easily troubleshoot the problems and locate the suspected problematic drivers. Additionally, the free tool displays the blue screen error screen quite similar to the one that Windows displayed during the time of system crash.
Use the application called BlueScreenView to troubleshoot. BlueScreenView is a small application designed to see the information contained in the MiniDump files that Windows creates after a blue screen incident. In the application's menu, you can see a list of MiniDump files organized by basic information, like the date of the error or the file name.
This will assist in determining the cause of the bluescreen for the appropriate resolution steps to be actioned.
https://www.thewindowsclub.com/how-to-use-bluescreenview-on-windows-10