User needs access to a restricted folder on the intranet

Trying to access a SharePoint Folder on the Intranet but you get the following error:

Please follow the steps below:

Log a ticket with the IT service desk advising which folder you require access to and why. This can be done by emailing the IT Service Desk: or by raising a ticket in the support portal. Please note that all calls emailed to the Service Desk are logged as low impact and low priority.
IT will request approval where required.
Users will be added to the O365 Group applicable or in exceptions at an individual level.